Job Description

Financial Services Representative (FSR)

Lincoln Way East Office | Chambersburg, PA

Looking for More Than Just a Job?

At F&M Trust, we believe great banking starts with great people. We're searching for a Financial Services Representative who enjoys helping others, solving problems, and creating positive customer experiences.

In this role, you'll become a trusted resource for customers by assisting with day-to-day banking needs, building lasting relationships, and connecting customers with products and services that support their financial goals.

Whether you have banking experience or come from retail, hospitality, customer service, or sales, we'll provide the training and support needed to help you succeed and grow your career. 

What You'll Do

• Deliver friendly, accurate, and efficient service during every customer interaction
• Process deposits, withdrawals, payments, transfers, and other financial transactions
• Build relationships by engaging customers in meaningful conversations
• Understand customer needs and recommend beneficial banking solutions
• Assist with account servicing requests and banking inquiries
• Maintain accuracy while handling cash and balancing transactions
• Support branch goals through teamwork, referrals, and exceptional service
• Follow bank policies, security procedures, and regulatory requirements
• Continue developing banking knowledge through training and professional development

What Makes Someone Successful in This Role?

• Enjoys working directly with people
• Possesses strong communication and listening skills
• Takes pride in providing outstanding customer service
• Learns quickly and adapts to changing priorities
• Demonstrates attention to detail and accuracy
• Works effectively both independently and as part of a team
• Maintains a positive, professional attitude

Qualifications

Required

• High school diploma or equivalent
• Strong customer service skills
• Ability to multitask in a fast-paced environment
• Professional communication skills
• Commitment to learning and growth

Preferred

• Cash-handling experience
• Retail, hospitality, customer service, or sales experience
• Experience working toward individual or team goals

Why Join F&M Trust?

We're committed to helping employees build rewarding careers through training, development, and advancement opportunities. Many employees begin in customer-facing banking positions and continue expanding their knowledge and responsibilities as they grow within the organization.

Benefits Include

• Medical, Dental, and Vision Insurance
• Immediate Access to Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Wellness Programs
• Educational Assistance
• Ongoing Professional Development
• Career Advancement Opportunities

Career Paths & Related Job Titles

Candidates with experience in the following roles may be especially interested:

• Bank Teller
• Universal Banker
• Personal Banker
• Relationship Banker
• Retail Banker
• Banking Associate
• Banking Representative
• Customer Service Representative
• Member Service Representative
• Branch Representative
• Teller/CSR
• Sales Associate

If you're looking for an opportunity to build relationships, provide exceptional service, and grow a long-term career in community banking, we'd love to hear from you.

F&M Trust is an Equal Opportunity Employer. Disability/Veteran

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