Job Description

Floating Financial Services Representative (FSR) - Franklin County Market

Variety. Growth. Community Banking.

F&M Trust is seeking a customer-focused and adaptable Floating Financial Services Representative (FSR) to support multiple branch locations throughout our Franklin County Market .

This position is ideal for someone who enjoys variety in their workday, meeting new people, and building relationships across several branch teams. As a Floating FSR, you'll provide exceptional service to customers while gaining experience in multiple office environments throughout Franklin County. Whether you are starting a banking career or bringing previous customer service experience, we'll provide the training and support needed to help you succeed.

This position supports multiple F&M Trust offices throughout Franklin County rather than working from one permanent branch location.

What You'll Do

• Deliver outstanding customer service during every customer interaction
• Process deposits, withdrawals, payments, transfers, and other banking transactions accurately and efficiently
• Assist customers with questions regarding accounts, services, and banking solutions
• Build relationships with customers and identify opportunities to recommend products and services that meet their needs
• Maintain accuracy while balancing cash and completing daily operational tasks
• Travel between Franklin County branch locations as business needs require
• Adapt quickly to different office environments and team dynamics
• Participate in ongoing training and professional development opportunities
• Develop additional banking knowledge and skills, including future opportunities to open accounts and expand customer relationships

Schedule & Compensation

• Full-time position
• Approximately 40 hours per week
• Starting pay: $18.25 per hour
• Incentive opportunities available through customer referrals and sales activities

Benefits Include

• Medical, Dental, and Vision Insurance
• Paid Time Off and 11 Paid Bank Holidays
• 401(k) with Company Match up to 6%
• Employee Wellness Programs
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Educational Assistance
• Ongoing Training and Career Development Opportunities
• Internal Advancement Opportunities
• And Much More!

What We're Looking For

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Commitment to providing exceptional customer service
• Ability to learn new procedures and adapt to changing environments
• Strong attention to detail and accuracy
• Positive attitude and professional demeanor
• Ability to work independently and as part of a team
• Flexibility to travel between branch locations throughout Franklin County
• Willingness to learn and grow within the banking industry

Previous experience in customer service, retail sales, hospitality, financial services, banking, or cash handling is helpful but not required.

Why Join F&M Trust?

As a Floating FSR, you'll have the opportunity to work with multiple branch teams, expand your banking knowledge, and build relationships throughout the Franklin County community. This role offers exposure to a variety of customers, situations, and career development opportunities that can help prepare you for future advancement within the organization.

You'll gain valuable experience across several offices, work with diverse teams, and develop a broad understanding of community banking while making a meaningful impact for our customers every day.

Similar Position Titles

To help applicants find this opportunity, similar titles may include:

• Bank Teller
• Universal Banker
• Personal Banker
• Relationship Banker
• Retail Banker
• Banking Associate
• Banking Representative
• Branch Banker
• Customer Service Representative (CSR)
• Teller / Customer Service Representative
• Member Services Representative
• Universal Teller

F&M Trust is an Equal Opportunity Employer - Disability/Veteran

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