Outlet Host/Hostess - HRC Baltimore Job at 141 Hard Rock Cafe International (STP) Inc, Baltimore, MD

  • 141 Hard Rock Cafe International (STP) Inc
  • Baltimore, MD

Job Description

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:

Job Description:

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

  • Opening doors, where applicable 
  • Welcoming and thanking guests
  • Answering questions - accurately and politely 
  • Maintaining a clean and organized waiting area
  • Answering the phone
  • Directing guests to areas & restrooms
  • Providing security for co-workers, guests and celebrities 
  • Assisting servers, bussers and managers
  • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. 
  • Assuring the complete satisfaction of each and every guest
  • Creating memorable experiences
  • Entertaining guests to create “Raving fans”

 

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

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