Support Associate (Remote) Job at Aquatis LLC, United States

  • Aquatis LLC
  • United States

Job Description

United States - Support Associate (Remote)

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!

Aquatis LLC is searching for brand new talent to join our network for providing our customers a great customer experience.

Associate Responsibilities
  • It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
  • Being able to work an assigned schedule that falls within our operating hours is required and expected.
  • Answer customer queries/questions in a timely manner.
Customer Focus
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
Problem Solving Skills
  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet the business needs
  • Ability to maintain composure in highly escalated situations
Technical Requirements
  • Ability to use the Multicraft control panel software.
  • Ability to use the WHMCS billing system.
Other Requirements
  • Must be 16 years or older to apply
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Job Tags

Immediate start, Remote work, Flexible hours

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